World Class Candidate
Healthcare Navigator
Executive Summary & Candidate Overview
Compassionate, dedicated nursing professional with an extensive clinical background in Women’s and Children’s Services, patient advocacy, and patient care management.
Effective leader exhibiting a versatile professional skill set and seamless situational adaptability. Collaborative communicator continually focused on cultivating productive relationships with patients, families and colleagues to drive quality care and positive outcomes.
Accomplishments and KPIs
Provided expertise as sub-investigator in published scholarly article, “Music Therapy for Hospitalized Antepartum Patients: A Mixed Methods Study” (Music Therapy Perspectives, 2022).
Additional Areas of Expertise:
- Women’s & Children’s Services
- Program Management
- Patient Advocacy
- Patient Care Management
- Case Management
- Care Plan Development
- Perinatal Care
- Patient Assessment
- Communication & Collaboration
- Team Leadership & Mentorship
- Patient Safety
- Patient Education
- Healthcare Quality
Skills, Experience, Depth of External Relationships
Women’s Health Navigator (5/2015 – 1/2023) – Inova Loudon Hospital, Leesburg, VA
- Performed in multifunctional capacity as specialized patient advocate. Provided education, professional guidance and expertise, and emotional support to patients and families.
- Efforts were instrumental in growing and enhancing a previously fledgling program into an invaluable hospital service offering throughout tenure in position.
- Seamlessly adapted to ever-expanding demands of position in response to emerging patient needs and concerns.
- Managed Premedex escalations as Patient Experience Performance Advisor, conducting additional follow-up calls and investigations to resolve issues and facilitate service improvements for future patients.
National Birth Center Program Coordinator & Operations Manager (3/2021 – 12/2022)
- Coordinated all NBC patient orientation classes and directed program operations. Numerous responsibilities included: potential patient medical record review for inclusion/exclusion criteria; monthly chart review with NBC team members; NBC committee meeting coordination; staff training in clinical practice protocols; accommodating and teaching orientation classes to couples unable to attend on scheduled class dates; and 24-hour newborn follow-up visits and hearing screens.
- Exhibited professional versatility and adaptive ability, accepting and assuming NBC Program Coordinator and Operations Manager role in addition to already existing responsibilities as hospital’s Women’s Health Navigator.
Labor & Delivery Clinical Nurse (11/2011 – 5/2015)
- Served as Labor and Delivery Clinical Nurse for hospital’s Perinatal Center, engaging in triage, high-risk antepartum and intrapartum patient care, perinatal testing and perioperative care.
- Honored with “World of Difference Award” for service excellence by Inova Health System.
- Nominated for Nurse of the Year for Labor and Delivery.
- Exemplary performance earned promotion within organization to Health Navigator
Science Based Behavioral & Leadership Profile:
Myriad responsibilities included: preparing and educating patients and families for individualized birth experiences; patient consultations; development of individualized care plans to address specific needs and concerns; communication and collaboration with case and risk managers to coordinate adoptions, gestational surrogacies, teen pregnancy cases, and other high-risk cases; and coordination of referrals to community-based services and special case professionals.
Additional roles included: Patient Experience Performance Advisor; Outpatient Pelvic Floor Rehab Program Navigator; staff education and training; quality improvement initiatives, including staff review and evaluation; hospital committee participation; and Covid-19 liaison, collecting, analyzing and disseminating data for Perinatal Services throughout the pandemic.
Education & Certifications:
Pursuing Master of Science in Nursing, Concentration in Healthcare Quality & Patient Safety
Grand Canyon University, Phoenix, AZ – (Expected program completion: 10/2024)
Bachelor of Science in Nursing – Grand Canyon University, Phoenix, AZ
Associate of Applied Sciences – Northampton Community College, Northampton, PA
Certificates
Virginia Multistate Compact License
Inpatient Obstetrics Certification, National Certification Corporation
Advanced Cardiac Life Support Provider
Basic Cardiac Life Support Provider
Neonatal Resuscitation Program
Healing Touch Level 1 Provider
Position Seeking: Healthcare Navigator, Case Manager, and Nurse Education
Current Location: Inwood, WV
Compensation Seeking: Hourly Rate $52
